Most often, on TikTok, help from the support service is required for mistakenly blocked users. With the right approach to the issue and a clear statement of the problem, specialists will return the channel to the owner. Submitting a request for restoration or troubleshooting occurs through a special link on the site or e-mail.
- Why do you need
- For what problems
- What is important when applying
- Is authorization required?
- Hours of Operation and Waiting
- Where can I see the answer
- Why doesn’t answer
- Where to find instructions
- Via phone
- Via computer
- How to apply
- Via App
- Through the Help Center
- Through other social networks
- Via business support center
- Common Problems
- Video unlock
- Profile unlock
- Why block
- What to do
- Complain about another user
- What can you complain about
- How to apply
- What can be written
The TikTok technical support service is considered an indispensable tool. Specialists help to solve different types of issues.
Why do you need
Technical support in the application performs standard functions for removing blocking, restoring access to the channel in case of hacking. There is no special hotline phone – the main office is located in China, it is impossible to get through to them via a push-button handset. Users from other countries are invited to send requests through letters and appeals.
Reference. TikTok support mail: [email protected].
For what problems
Support specialists are contacted in case of problems related to:
On a note. Before contacting technical support, you can look for a solution to the problem that has arisen in the “Frequently Asked Questions” subsection.
What is important when applying
To avoid ignoring the request, the user must:
The speed of response depends on the availability of all of the above.
Is authorization required?
It is not necessary to pass verification to apply. It is enough to visit the network page, select the “Problem Report” block, the desired subsection and specify an e-mail for a response.
The project administration reserves the right not to respond to individual requests. Most often, they relate to the blocking of videos or an account (for example, if the author posted clips that are contrary to the rules of the community).
On a note. With a hacked profile, the appeal indicates the date of registration, information from the description, a screenshot and a nickname.
Hours of Operation and Waiting
According to the instructions, complaints are dealt with within 10 days. If during this time the administrator has not sent a response, it is worth repeating the application.
The letter will be sent to your email. Exceptions include technical problems that are solved in TikTok through a special support chat.
Where can I see the answer
It is reflected on the tab with incoming messages, where you can also find your own requests. The second option is via email.
Why doesn’t answer
Technical support ignores the appeal in case of:
Important. Please read the instructions before submitting your application. They contain questions that moderators have the right not to answer. Sometimes the ignorance is due to the high frequency of messages from one tiktoker – attempts to write daily quickly send the participant to the blacklist of spammers.
Where to find instructions
Users are offered two options for finding answers to their questions: using a mobile device or a personal computer. The information contained in the instructions is identical.
How to contact support on Tik Tok
To complete the procedure, it is enough:
Most of the problems that occur are detailed here. You can solve your problem without a long wait for a response from the moderator on duty.
You can read the rules and communicate with the administration of the application through a PC. For this you need:
The user must remember about certain nuances that can cause problems with the social network:
You also need to pay attention to separate requirements for the age of users and the type of materials that are allowed for publication.
How to contact support on Tik Tok
How to apply
Tiktoker can create an application through the application, support center, and other social networks. There is a separate line for business matters.
To get help you need:
Through the Help Center
The service is located at https://support.tiktok.com/en. It contains the principles of the functioning of the platform, information on troubleshooting the main problems. If there is little time to search for materials among many others, it is enough to enter a query into a search engine.
Through other social networks
TikTok has created special “Help” style communities on other social networks.
Via business support center
The subsection was created for communication with companies, journalists, profile owners. Only business-related questions are considered here, any social network or email is used to create them.
|advertising issue||[email protected]|
|South-East Asia||[email protected]|
|Advertising complaints||[email protected]|
|Questions from private users||[email protected]|
|Latin America||[email protected]|
For common questions, please contact the moderators.
To bypass the ban:
By the way. Be sure to specify other tags in the description when adding to the feed.
The lock can be enabled when:
On a note. The block is received by authors who post knowingly false information (regardless of their country of residence – both an American from New York and a resident of EU-US).
The user has the right to file for arbitration. To create an appeal, just click on the notification about the deleted video and challenge the decision to ban.
How to get your account back:
Blocking is related to:
Spam users are also blocked.
What to do
To restore your account, you must directly contact the moderators, you should not wait for a quick decision. If the answer is negative, it is easier to create a new profile than to break the stubbornness of the administration, while maintaining the previous nickname (so that subscribers can find the channel).
Complain about another user
Each participant can complain about a competitor. To do this, it is enough to submit a request to the administration.
What can you complain about
Tiktokers draw the attention of moderators to shocking videos, offensive comments related to race, sexual orientation, etc. Do not forget about liability for false information.
How to apply
Near each video or comment there is a “Report” button. After pressing it, the system displays a window in which you need to describe the reason for the appeal.
You can complain about any tiktoker: Mimimizhko, Charlie Domelio and Peyton, Danya Milokhin, Khabib Sharipov, Valya Karnaval, gremlin.
The system provides a section in which you can praise or scold the social network. In order not to get banned, it is necessary to speak out as correctly and politely as possible.
What can be written
Leave on the page:
Tiktokers can make suggestions on how the service works.
On the page https://www.tiktok.com/legal/report/feedback, a special questionnaire has been created where the user can share his opinion about the social network.
Issues related to the performance of Tik Tok, undeserved closing of the profile and deletion of video materials are resolved through the technical support service. There are several options for communication.